Refunds & Returns Policy

In the rare occurrence that a product arrives damaged, please reach out to us promptly to arrange for a return or refund process. To initiate a return or exchange, kindly click here to access our Refund/Exchange Request Form.

Please ensure that the merchandise is returned within 14 (fourteen) business days from the date of receipt and meets the following criteria:

  • The item must be unwashed, unworn, and unused.
  • All tags must remain attached, and the original packaging must be intact.

Refunds will be processed back to your original form of payment within a 30-day period. Please note that original shipping charges are non-refundable.

We strive to provide you with a hassle-free return and refund experience, and our team is here to assist you every step of the way. If you have any further questions or concerns, please don't hesitate to contact us.


    See table below for full list of brands and their return & refund policy

    Brand Return Available Timeframe For Valid Return Return Policy Exchange for Faults
    4PAWS YES 14 Days Exchange or Refund YES
    A.H BEARD NO N/A N/A YES
    Accessorize Bedding YES 14 Days Exchange or Refund YES
    ALGODON YES 14 Days Exchange or Refund YES
    Alopet YES 14 Days Exchange or Refund YES
    Amelia YES 14 Days Exchange or Refund YES
    Amsons Bedding YES 14 Days Exchange or Refund YES
    Aquanova Bathroom YES 14 Days Exchange or Refund YES
    Ardor Bedding YES 14 Days Exchange or Refund YES
    Ariel Quilt Co Bedding NO N/A N/A YES
    Artiss Furniture YES 14 Days Exchange or Refund YES
    Aussie Pillows YES 14 Days Exchange or Refund YES
    Aussie Wool Comfort Bedding NO N/A N/A YES
    Australia UGG Original YES 14 Days Exchange or Refund YES
    Bambury YES 7 Ddays Exchange or Refund YES
    Bas Phillips Bedding NO N/A N/A YES
    Bedding House Bedding YES 14 Days Exchange or Refund YES
    Bedra Bedding YES 14 Days Exchange or Refund YES
    Bestway Mattresses YES 14 Days Exchange or Refund YES
    Bianca YES 14 Days Exchange or Refund YES
    Big Bedding Australia YES 14 Days Exchange or Refund YES
    Casa Décor YES 14 Days Exchange or Refund YES
    Catio YES 14 Days Exchange or Refund YES
    Charlies Pet YES 14 Days Exchange or Refund YES
    Cloud Linen Beddinh YES 14 Days Exchange or Refund YES
    Cloudland Bedding YES 14 Days Exchange or Refund YES
    Comfort Sleep Mattress NO N/A N/A YES
    Cosy Club YES 14 Days Exchange or Refund YES
    Da Vinci YES 14 Days Exchange or Refund YES
    D'Décor Living YES 14 Days Exchange or Refund YES
    Deep Dream Mattress YES 14 Days Exchange or Refund YES
    Devanti Appliances YES 14 Days Exchange or Refund YES
    Dreamaker YES 14 Days Exchange or Refund YES
    Downia Bedding NO N/A N/A YES
    Dreamz Bedding YES 14 Days Exchange or Refund YES
    EasyRest YES 14 Days Exchange or Refund YES
    Ekkio Pet YES 14 Days Exchange or Refund YES
    Elan Linen YES 14 Days Exchange or Refund YES
    Embellir Mirrors YES 14 Days Exchange or Refund YES
    Espirit Bedding YES 14 Days Exchange or Refund YES
    Essentially Home Living YES 14 Days Exchange or Refund YES
    FeaMdrea YES 14 Days Exchange or Refund YES
    Feather Comfort Mattresses YES 14 Days Exchange or Refund YES
    Floofi YES 14 Days Exchange or Refund YES
    Fortia YES 14 Days Exchange or Refund YES
    Furtastic YES 14 Days Exchange or Refund YES
    Gainsborough Bedding YES 14 Days Exchange or Refund YES
    Gioia Casa YES 14 Days Exchange or Refund YES
    Giselle Bedding & Mattresses YES 14 Days Exchange or Refund YES
    Golden Quilts NO N/A N/A YES
    Gominimo YES 14 Days Exchange or Refund YES
    GOT TO BE COTTON LINEN YES 14 Days Exchange or Refund YES
    Grand Atelier YES 14 Days Exchange or Refund YES
    Hadley & Kent NO N/A N/A YES
    Happy Kids YES 14 Days Exchange or Refund YES
    Hemp Gallery Bedding YES 14 Days Exchange or Refund YES
    Herington YES 14 Days Exchange or Refund YES
    Home Master YES 14 Days Exchange or Refund YES
    I.PET YES 14 Days Exchange or Refund YES
    Jason Bedding YES 14 Days Exchange or Refund YES
    Jaspa Bedding YES 14 Days Exchange or Refund YES
    Jelly Bean Kids Bedding YES 14 Days Exchange or Refund YES
    John Cotton YES 14 Days Exchange or Refund YES
    Kelly & Windsor Bedding NO N/A N/A YES
    KILIROO SLEEPING BAGS YES 14 Days Exchange or Refund YES
    La Bella YES 14 Days Exchange or Refund YES
    Laura Hill YES 14 Days Exchange or Refund YES
    Levede Furniture YES 14 Days Exchange or Refund YES
    Lexi Lighting YES 14 Days Exchange or Refund YES
    Lifebea YES 14 Days Exchange or Refund YES
    Linen House YES 14 Days Exchange or Refund YES
    Livmor YES 14 Days Exchange or Refund YES
    Logsn & Mason YES 14 Days Exchange or Refund YES
    Luxor Bedding YES 14 Days Exchange or Refund YES
    Luxton Bedding YES 14 Days Exchange or Refund YES
    Mayfield Lighting NO N/A N/A YES
    Melbournians Furniture YES 14 Days Exchange or Refund YES
    Merino Craft UGG Boots YES 14 Days Exchange or Refund YES
    Milano Décor YES 14 Days Exchange or Refund YES
    Moonshadow YES 14 Days Exchange or Refund YES
    Mountview YES 14 Days Exchange or Refund YES
    Natures Bedding Co NO N/A N/A YES
    Oasis Mattress NO N/A N/A YES
    Odyysey Living Bedding NO N/A N/A YES
    Oikiture Furniture YES 14 Days Exchange or Refund YES
    Onkaparinga YES 14 Days Exchange or Refund YES
    Oriel Lighting YES 14 Days Exchange or Refund YES
    Palermo Mattress & Furniture YES 14 Days Exchange or Refund YES
    Park Avenue YES 14 Days Exchange or Refund YES
    Paw Friends YES 14 Days Exchange or Refund YES
    Pip Studio Amsterdam YES 14 Days Exchange or Refund YES
    Platinum Collection YES 14 Days Exchange or Refund YES
    Polka Prints YES 14 Days Exchange or Refund YES
    Private Collection YES 14 Days Exchange or Refund YES
    Protect A Bed YES 14 Days Exchange or Refund YES
    Puradown Bddding NO N/A N/A YES
    Renee Taylor YES 14 Days Exchange or Refund YES
    Revive Living YES 14 Days Exchange or Refund YES
    Riviera Maison YES 14 Days Exchange or Refund YES
    Royal Comfort YES 14 Days Exchange or Refund YES
    Rug Culture YES 14 Days Exchange or Refund YES
    SAA Electrics YES 14 Days Exchange or Refund YES
    Sarantino YES 14 Days Exchange or Refund YES
    Shepards Choice Bedding NO N/A N/A YES
    Silk Sensation Bedding NO N/A N/A YES
    Simplecom YES 14 Days Exchange or Refund YES
    Sleepmaker Mattress NO N/A N/A YES
    Sleepwell YES 14 Days Exchange or Refund YES
    Sleepy Panda YES 14 Days Exchange or Refund YES
    Snuggldown YES 14 Days Exchange or Refund YES
    Soga YES 14 Days Exchange or Refund YES
    Sonar Bedding YES 14 Days Exchange or Refund YES
    SongMics Home YES 14 Days Exchange or Refund YES
    The Australian Bedding NO N/A N/A YES
    The Big Sleep Bedding YES 14 Days Exchange or Refund YES
    Tontine YES 14 Days Exchange or Refund YES
    Ugreen Electronics YES 14 Days Exchange or Refund YES
    Vasagle YES 14 Days Exchange or Refund YES
    Verpeak YES 14 Days Exchange or Refund YES
    Vintage Design Bedding YES 14 Days Exchange or Refund YES
    Voctus Home Living YES 14 Days Exchange or Refund YES
    Weisshorn Camping YES 14 Days Exchange or Refund YES
    YES4PETS YES 14 Days Exchange or Refund YES

     

     

    Return for Exchange

    Please click here to complete a return/exchange request form (have your order information ready to refer to).  Upon completion you will receive a confirmation email that it has been submitted and received and notification if the return/exchange is approved. If the item(s) is/are approved, we will ship the new item and send you a tracking number or issue a refund. Any items returned to us that do not meet the above requirements will not be processed and will be shipped back to the original address on the receipt at the buyer’s expense.

    Return shipping is the customer’s responsibility and must provide us with tracking information. Any packages that do not have tracking information and do not show up to our fulfillment center are not our responsibility and we will not be responsible for any fees associated with the package. Please mail all returns/ exchanges to the following address once you receive an email stating your refund or exchange has been approved.

    Big Bedding Australia

    PO BOX 2091
    Brunswick East, Vic, 3057

    Note:  You will be responsible for paying all shipping costs related to the exchange of your product(s).  Shipping costs are non-refundable.  We require you to use a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s).

    Return for faulty items

    If there is a fault with your item please send your purchase back to the manufacturer, all our products come with manufacturer warranties for peace of mind. We will assist with this process if needed.

    To return your  faulty product, you should contact and mail your product to the manufacturer, as we try our best to use only manufacturers in Australia, shipping costs should be relatively small.

    Shipping costs for return

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable through Big Bedding Australia but may be via the manufacturer. If you have paid via PayPal they cover return shipping costs up to $45, visit PayPal for more information.

    To cover the cost of the initial shipping charge we will also deduct 10% of the item price.

    If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. The manufacturer can not guarantee that they will receive your returned item.

    PLEASE NOTE: See returns & refund table aboce for each brands policies, if you need further clarification please contact us at sales@bigbedding com.au or via the online chat.